Cancellation and Refund Policy

1. Free cancellation

Cancel free of charge up to 24 hours before the agreed start time — full refund within 7 business days. Later cancellations are non-refundable and may carry a fee of 30% of the service price.

2. Refunds and fees

• Full refund: at least 24 hours before the start time.
• Half refund: between 24 and 6 hours before the start time.
• No refund: under 6 hours before the start time, or non-attendance.

3. No-show

If you neither attend nor cancel, the booking is a no-show and is not refundable. Arriving more than 20 minutes late may be treated as a no-show.

4. Changes to bookings

One free reschedule with at least 24 hours' notice; later changes are treated as a cancellation plus a new booking. If we change the date, you may choose a new date or a full refund.

5. Request a cancellation or refund

Use the form below or email contact@vyzelia.com with your booking reference. We confirm receipt within 2 business days and pay approved refunds within 7 business days.

6. Complaints and dispute resolution

You may complain about the service or the refund outcome; we review it within 14 calendar days. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection (Закон України «Про захист прав споживачів» № 3153-IX).

7. Legal notice

vyzelia.com is operated by PE vyzelia.com, EDRPOU 82200977, Business Center 'Horizon', Office 305, 12 Khreshchatyk Street, Kyiv, 01001, Ukraine. Managing Director: Laura Novak. contact@vyzelia.com, +380 732 999 7229.

Personal data is processed under Закон України «Про захист персональних даних» № 8153-IX; commercial information under Закон України «Про електронну комерцію» № 675-VIII.