Privacy Policy

1. Who we are

vyzelia.com is a car rental service of PE vyzelia.com, Business Center 'Horizon', Office 305, 12 Khreshchatyk Street, Kyiv, 01001, Ukraine. EDRPOU registration code: 82200977.

We comply with Закон України «Про електронну комерцію» № 675-VIII, Закон України «Про захист персональних даних» № 8153-IX, and Закон України «Про захист прав споживачів» № 3153-IX.

2. Data we collect

For car rental bookings and contact requests, we collect: name, email, phone, driver's license details, payment information, and booking history. We also collect technical data via cookies (IP address, browser type) to operate the website.

3. How we use data

We use your data to process bookings, provide rental services, communicate about your reservation, and comply with legal obligations. Processing is based on your consent and contract performance under Закон України «Про захист персональних даних» № 8153-IX.

4. Sharing and disclosure

We may share data with payment processors, insurance providers, and law enforcement when required by law. We do not sell personal data.

5. Retention and security

We keep data only as long as needed for the purposes described and as required by Ukrainian law. We apply technical and organizational measures to protect your data.

6. Your rights

Under Закон України «Про захист персональних даних» № 8153-IX, you have the right to access, correct, delete, or restrict processing of your data. To exercise these rights, email contact@vyzelia.com.

7. Cookies

We use cookies for essential website functions and analytics. You can manage cookies in your browser settings. By using our site, you consent to cookies as described in this policy.

8. Complaints and dispute resolution

If you have a complaint about our services, contact us first at contact@vyzelia.com or +380 732 999 7229. If unresolved, you may file a complaint with the consumer protection authority in Ukraine. This right is provided by Закон України «Про захист прав споживачів» № 3153-IX.

9. Legal notice

Full business details: PE vyzelia.com, Business Center 'Horizon', Office 305, 12 Khreshchatyk Street, Kyiv, 01001, Ukraine. EDRPOU: 82200977. Managing Director: Laura Novak. This information is provided under Закон України «Про електронну комерцію» № 675-VIII.

10. Changes

We may update this policy. The latest version is always posted on this page.